What a loss.
I had been contacting Qwest, then subsequently Century Link (after the corporate buy out) with regards to our internet service for a long while. Years, probably. The service has been spotty, cutting out at apparently random times.
After several service calls, technician visits, repair orders, and years of frustration, we decided to get a different internet service provider. After establishing that our new internet service was stable and would service our needs, it was time to cancel our DSL service with Century Link.
Monday, December 10 I called Century Link to cancel DSL internet service. The person on the phone of course tried to keep me as a customer, but I explained I had no use for it as I had another internet provider and did indeed want to cancel. Alright, sorry to see you go, final bill coming, etc.
Wednesday, December 12 I pick up the phone, and there’s no dial tone.
I immediately call Century Link and ask what is going on (using my cell phone, naturally). They explain I had all of my services with them cancelled. While this was a mistake, easily rectified, this meant our voice mail was also cancelled. With it our outgoing message.
Our outgoing message was recorded 8 years ago when August was a toddler, prominently featuring his voice. It was a clever message and one I had hoped to be able to save for all time, particularly as it did feature a recording of my son. Much more than then interruption in service, which is an inconvenience, the deletion of the outgoing message was a loss. Imagine losing your favorite photograph of your child because somebody else accidentally put it through the shredder.
I spend an hour or so on the phone with Century Link. home phone service is restored, but I only have the most basic and cheapest service available for local faxes and to call 911. Unless there is some way to restore that outgoing message, I have no reason to have voice messaging, caller ID, or many of the other services I had. I am even considering completely dropping home phone service if 911 can be called and our address come up on the receiving computer through an alternate means.
Century Link – please find a way to restore that outgoing message.